bd399 Privacy Policy
How bd399 collects, uses, and protects your personal data in Bangladesh.
This Privacy Policy explains what personal information bd399 collects when you use our website and services, how we use that information, and what choices you have. By creating an account or using bd399, you agree to the practices described here. If you do not agree, please do not use our services.
Who Operates This Site
bd399 operates the website at bd399.xyz and provides online gaming and sports betting services to players in Bangladesh. All queries about this policy can be directed through our 24/7 Live Chat support, which is the primary channel for data-related requests.
Data We Collect
We collect information in three ways: data you give us directly, data generated automatically as you use the site, and data from third-party services we use to process payments or verify identity.
| Category | Examples | Source |
|---|---|---|
| Account data | Full name, date of birth, mobile number, username | You, during registration |
| Identity documents | National ID Card (NID), Passport, Driving Licence | You, during KYC verification |
| Payment data | bKash/Nagad/Rocket mobile wallet number, transaction reference, Bank Transfer details | You and payment processors |
| Device & usage data | IP address, browser type, pages visited, session duration, device OS | Automatically via server logs and cookies |
| Communication records | Live chat transcripts, support ticket content | You, when contacting support |
We do not collect your bKash or Nagad PIN, password, or any one-time passwords. Those remain on your device and with your mobile financial service provider.
Why We Collect It
bd399 uses your personal data only for specific, legitimate purposes. We do not sell your data to third parties for marketing.
- Account management: To create and secure your bd399 account, process login requests, and remember your preferences.
- Payment processing: To verify deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bank Transfer, and to match transaction records.
- KYC compliance: To confirm your age (18+) and identity before releasing your first withdrawal, as required by our operating licence.
- Customer support: To respond to your questions and resolve disputes through 24/7 Live Chat.
- Security and fraud prevention: To detect suspicious login attempts, duplicate accounts, and bonus abuse.
- Responsible gaming: To monitor for problem-gambling indicators and enforce self-exclusion requests if you raise them.
- Service improvement: To understand how players use the site so we can fix bugs and prioritise new features.
When We Share Your Data
We share your information only with parties that need it to deliver the service. We require all third parties to handle your data with the same level of care.
Payment processors
To confirm your deposit or withdrawal, we pass the minimum required details (amount, wallet reference, account holder name) to our payment partners. We do not share your full NID or other identity documents with payment processors.
Game providers
When you launch a game from providers such as JDB, Habanero, FA Chai, Ezugi, or Spribe, a session token is passed to that provider. They see your player ID and bet history within their games, but not your mobile number, NID, or payment details.
Legal obligations
bd399 will disclose data to regulators, law enforcement, or courts if legally required to do so. We will tell you about such a request unless we are legally prevented from doing so.
Business transfers
If bd399 merges with or is acquired by another company, your data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
Payment & KYC Data
Deposits at bd399 arrive within about 3 minutes; withdrawals are processed within about 6 minutes once KYC is cleared. The KYC process requires one valid identity document (NID, Passport, or Driving Licence) and is reviewed within 6 hours. KYC must be completed before your first withdrawal.
We store KYC documents on encrypted servers. Access is restricted to trained compliance staff and is logged for audit purposes. Documents are not shared with game providers, marketing partners, or any party that does not need them to fulfil a legal requirement.
Payment transaction records (amounts, timestamps, wallet references) are retained for a minimum of five years to satisfy financial record-keeping requirements. KYC documents are kept for the duration of your account plus an additional five years after closure.
Cookies and Tracking
bd399 uses cookies and similar technologies to keep you logged in, remember your language setting, and understand which pages players visit most. We do not use cookies to track you across other websites.
Types of cookies we set
- Essential cookies: Required for the site to function. You cannot opt out of these while using bd399.
- Analytics cookies: Help us count visits and understand traffic patterns. Data is aggregated and not tied to your personal identity.
- Session cookies: Keep your login active during a single visit and expire when you close your browser.
You can clear cookies through your browser settings at any time. Clearing session cookies will log you out of your bd399 account.
How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 5 years after closure |
| KYC documents | Duration of account + 5 years after closure |
| Transaction records | Minimum 5 years (financial regulation) |
| Live chat transcripts | 2 years from the date of the conversation |
| Server logs and IP records | 12 months from collection |
| Marketing preferences | Until you withdraw consent or close your account |
When retention periods end, data is securely deleted or anonymised so it can no longer be linked to you.
Your Rights
As a bd399 player, you have the following rights over your personal data. To exercise any of them, contact us via 24/7 Live Chat.
- Access: Request a copy of the personal data bd399 holds about you.
- Correction: Ask us to fix inaccurate information — for example, a misspelled name or wrong date of birth.
- Deletion: Request deletion of your data where we have no legal obligation to keep it. Note that transaction records and KYC documents must be retained for the periods listed above.
- Restriction: Ask us to pause processing while a correction or objection is being resolved.
- Objection: Object to processing based on our legitimate interests, including profiling for responsible-gaming purposes.
- Portability: Request your account data in a machine-readable format so you can transfer it elsewhere.
We will respond to data requests within 30 days. Complex requests may take up to 60 days; we will tell you if that is the case.
Players Under 18
bd399 does not knowingly collect data from anyone under 18. Our registration process requires a date-of-birth declaration, and KYC verification confirms age before the first withdrawal. If we discover that a minor has created an account, we will suspend that account, void any bonuses, and delete the personal data as quickly as legally permitted. If you believe a minor is using the platform, contact us immediately through Live Chat.
Policy Updates
bd399 may update this Privacy Policy from time to time — for example, to reflect changes in payment methods, new game providers, or updated regulations. When we make material changes, we will display a notice on the site at least 7 days before the new policy takes effect. The "Last updated" date at the top of this page always shows when the most recent revision was made. Continuing to use bd399 after a change takes effect means you accept the revised policy.
Get in Touch
For any question about this Privacy Policy — including data access requests, correction requests, or complaints — use our 24/7 Live Chat on the bd399 website. Our support team is available around the clock and will route your query to the appropriate team.
If you feel your data rights have not been respected after contacting us, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.